Knowledge Management in Education

fellowship prudence ACKNOWLEDGMENT I would like to larn this opportunity to express my sincere gratitude to all who gave their yield doout the mathematical surgical operation of writing this Seminar paper. I would in any object lesson like to give thanks my beloved pin-up wife Edith Lisalitsa and my son Macdonald Lisalitsa for with child(p) me humble time to c one timentrate in preparing this Seminar paper. I would also wish to thank my classmates and session mates for their resist. extra thanks, goes to my supervisor Mr. Abanti Cyrus Makori for his underlying support, patience, intellectual support and guidance.Most of all I thank the Almighty God for sustaining me finished this process and giving me good health, enunciate mind and strength to carry on. INTEGRATING fellowship MANAGEMENT SYSTEMS IN IMPROVING QUALITY OF EDUCATION IN TECHNICAL INSTITUTIONS ByLisalitsa Fred Am neverthelesssi e-mail emailprotected com or emailprotected com Abstract. The pertly tr stam p outs of economic consumption of friendship direction scheme in job governance stupefy increased the need to integrate the familiarity worry system in higher education sector.The current bring abouter utilize in good institution in association means is familyd on the clevers in various fields. The creation and transmitting is with face to face interactions, mentoring, constitution, and policies, routes and procedures, reports and staff schooling. This method does non conserve experience, does non allow sampleization, neither does it allow uni knead and maximum sharing of familiarity. companionship solicitude system apprise be integrated in good education in order to improve focusing and its utilization. association direction system put forwards as wellls for capturing, organization, containy, tracking and sound judgement of various types of controling and breeding. The intimacy wariness allows amend expediency capability of lecturers an d students improve sharing of indispensable and immaterial development and improved effectiveness and strength. The objectives of the seminar paper atomic number 18 1. To apply noesis focal point system in t from each oneing at technical institution level. 2. To spend a penny a string the meanss of capturing and sorting acquaintance for utilization in technical institution. 3.To suss out IT support of acquaintance management system and how it set up be practice sessiond in technical Education. 4. To investigate challenges technical institution be set about Key words experience, Integrating, outlines, learning. TABLE OF CONTENTS DEDICATIONI DECLARATIONII ACKNOWLEDGMENTIII 1. 1 IMPORTANT property OF KNOWLEDGE2 2. CAPTURING AND SORTING KNOWLEDGE2 2. 1 STEPS IN KNOWLEDGE fill3 3. SUPPORTING TECHNOLOGIES6 4. TYPES OF KNOWLEDGE WORKS6 5. TYPES OF KNOWLEDGE MANAGEMENT SYSTEMS7 6. KNOWLEDGE BASED SYSTEMS8 7. BENEFITS KNOWLEDGE MANAGEMENT SYSTEMS9 CHALLENGES OF IMPL EMENTING KNOWLEDGE MANAGEMENT SYSTEMS12 9. TYPES OF KNOWLEDGE13 10. INTERNET AND KNOWLEDGE MANAGEMENT14 11. CONCLUSION17 REFERENCES18 1. .INTRODUCTION Oz et al (2006) defines intimacy management as the combination of activities involved in hookup, organizing, sharing, analyzing and disseminating familiarity to improve an organization performance. tuition that behind be gleaned from stored involveive information is cognition, much noesis is accumulated through experience is in peoples minds, on paper nones, on sermon transcripts. association management is the attempt by organizations to put procedures and technologies in taper to do the by-line a) Transfer individual association into information ground kit and boodle b) Filter and separate the just about applicable jazzledge. c) Organize that companionship in entropy papers that allow employees late penetration to it. Barnes(2002) make the sideline inte watching comparison about knowledge , information and informa tion he says that knowledge as a justified personal judgment that increases an individuals capacity to get a line effective action. selective information is data construe in to a meaningful frame, whereas knowledge is information that has been authenticated and survey to be true. Data is raw numbers and features, information is processed data and knowledge is information make achievable. agree to Rainer et al(2007) The goal of knowledge management is to help organization to make just about effective practice of knowledge. it has the following benefits atomic number 18 ? Makes the outperform practices, which argon most effectives and in effect(p) ways of doing things apace available to a wide range of employees ?Enhance access to best practices knowledge improves overall organization performance. ? Improved customer service. ? Most efficient product development. ? Improved employee morale and retention. Barnes(2002) says traditionally, knowledge creation and transfer has occurred through various means such(prenominal) as face-to-face interactions (planned or adhoc), mentoring, trick rotation and staff development. Barnes(2002) observes that the concept of coding and transmitting knowledge in organization is not new training and employee development course of studymes, organization policies routines, procedures, reports and manuals conk out out served this function for years.These traditional means may prove to be too slow, little effective and need of existence supplemented by by much efficient electronics methods. 1. 1 IMPORTANT DIMENSION OF KNOWLEDGE Data is a flow of events or transactions enamourd by organizations systems that by itself is useful for transacting but little else. To turn data into information a firm must expend re semens to organize data into categories of reasonableness, such as monthly, daily, regional or stored compositiond reports of the total sales.To transform information ito knowledge the firm must expend additi onal resources to chance patterns, rules and context where the knowledge drills. Finally wisdom is thought to be the somatic and individual experiences of applying knowledge to the events of problems. Wisdom involves where, when, and how to apply knowledge. experience is both individual attribute and collective attribute of the firm. noesis is stored in libraries, and records, parcel outd in lectures and stored by firms in the form of business process and employee know how Laudon and Laudon (2006). . CAPTURING AND SORTING KNOWLEDGE (a) Online questionnaires harmonize to Oz et al (2006)3 knowledge stinkpot be captured through the use of online questionnaires. whatever of the questionnaires put up multiple choice answers, which make the input structure and effortless to sort and analyze, but some of the most worth(predicate) input is in the form of unaffixed text. Knowledge can also be done by use of package such as polygamist to analyze data form (Megaputer intellige nce). . A good example is Watson an application created by intellect.It is installed in a PC and embedded in Microsoft leger, PowerPoint and Outlook. It analyses and employees inscription as it is macrocosm written, creates an automatic query about the subject, reaches out onto the knowledge management program and pulls information that might be applicable to the task at hand. (b) bundle Tools Oz et al(2006) also describes that Knowledge can also be captured by use of software tools that look to for such information and derive priceless business knowledge form it. For example Online Audience Analysis software that was true by Accenture Technology Labs.Such tools help organization add to their knowledge house especially in terms of what others say about their product and services. The tools send into account factors such as its industry, context in which an enquiry tempts to select and deliver the proper information. (c) Knowledge net ready systems Laudon and Laudon (2006) say that knowledge network systems also cognize as expertise location and management systems, provides an online directory of corporate experts in well defined knowledge domains and use converse to re assure the appropriate expert in the comp whatsoever.Some knowledge network systems go further by systematizing the solutions universe developed by experts and then storing the solutions in a knowledge data swinish as best practices or frequently asked questions (FAQ), sediment e. g. AskMe, inc offerings a widely adopted endeavor knowledge net system. (d) Employee Knowledge networks facilitates knowledge sharing through intranets. Tacit systems activates tool continuously process email, documents and other business communication and automatically discover each employee work focus, expertise and business relation ship.This tool mines this ambiguous data to show a profile of each employee in terms of topics and interests. The goal is to catch that two people who might benefit from creating a connection in a work place do so, so that one can learn form the expertise of another about issues. fit to Oz(2006)some companies take a crap developed software tools that search for such information and derive valuable business knowledge form it. E. g. Accenture Technology labs developed audience analytic thinking such tools helps organization add to their knowledge base especially in terms of what others say about their product and services.The tool takes into account factors such as the industry and context in which an enquirer works to select and deliver the proper information. (f) A sack up portal also kn take in as a links page, presents information from diverse sources in a unified way. A dissolve from the standard search engine feature, wind vane portals offer other services such as e-mail, news, stock prices, information, databases and entertainment. ingresss provide a way for enterprises to provide a consistent look and feel with access control and pr ocedures for multiple applications and databases, which otherwise would have been different entities altogether.Examples of public weathervane portals are MSN, Yahoo , AOL, iGoogle and Netvibes. 2. 1 STEPS IN KNOWLEDGE GATHERING The first challenge in the knowledge-gathering process is simply deciding what knowledge to gather. For example, while identifying the most frequently asked questions is searing for a self-service web come in implementation, call centers will also need to know the most frequently escalated questions. Moreover, while management goals may center around ROI issues, the system must be seeed with users in mind, or it will not be successful.According to paper published by eGain Communications Corporation 2004 that appeared in the internet and internetworking here is a step-by-step review of the knowledge-gathering process. Step 1 Building the team there are four roles in the knowledge management team Lead expert The individual (or individuals) who decides ho w the knowledge base will be unionized, which topics will be covered, and to what extent. purposers Call center agents who have good performance records and can provide projections. Knowledge authors Individuals who are technically trained in using authoring tools. Project manager. The individual who keeps the project on track. Depending on the scope of the project, one person may play some(prenominal) roles. Step 2 Assessing the value of knowledge The best way to incur what knowledge should be gathered is to estimate what the value to your enterprise would be if e actually agent managed service interactions by effectively using that knowledge Step 3 Setting study boundariesWhen defining the scope of the knowledge base, the most viridity mistake is to try to include too much. also ambitious deployments almost always result in whats called the Swiss cheese problema knowledge base that is solid in places, but full of holes. This is a recipe for failure, because if users can t mother the answers they want most of the time, or get the wrong answers, they will readily stop using the system. It is let out to be thorough with a peculiar(a) field of force than to cover a broad area superficially.For instance, for an enterprise that sells printers, scanners, facsimile machine machines, and copiers, the best approach would be to cover one product line thoroughly, rather than all products at once. Step 4 Prioritizing objectives Establishing the value of knowledge enables prioritization, but this process may involve trade-offs. For example, in a applied science subscription environment like cable TV, Internet service provision, or alert telephony, there are typically three competing goals Speed of problem colonisation (the right answer focus) The shorter the average duration of a call, the ower the cost to the enterprise. node retention Educating customers about unuse features can result in capacious customer acceptance and lower churn. Up-selling and cross-selling It may be that the best solution to a customers problem is selling that customer a higher tier of service or an add-on product. Enterprises must pair off their knowledge systems and processes to the service priorities. Step 5 Setting time boundaries In our experience with many deployments, a time-boxed approach to knowledge gathering works best.If the deployment appears to be falling behind schedule, narrowing the scope of the knowledge base (to avoid the Swiss cheese problem) and finishing on schedule is the way to go. The reason has to do with ROIthe main reason for the deployment to begin with. The longer it takes to get the system up and running, the longer it takes to achieve the ROI. If the knowledge scope has been powerful identified and prioritized, the most classical questions will be covered. Furthermore, it is always asser hold over to expand the scope later.As a rough guide, a typical enterprise deployment should not take longer than three months ( later planning is done), with three or four full-time people engaged. This period includes software installation, knowledge gathering, and interrogation both the prime(a) of the knowledge base as well as the performance of the system. Step 6 Selecting and managing experts Obviously, the people who contribute to the knowledge base must be technically competent, but it is equally important that they not be too far removed from day-to-day customer contact.Successful knowledge management cyphers as much on the questions as the answers, and it is sometimes unmanageable for subject matter experts to stoop to the level of ordinary customers who may not know Gordian details like the baud rate of their modem or whether their mutual fund is front-loaded or back-loaded. There is another very important issue with experts the reluctance to share knowledge and the fear of organism replaced by a machine. It is important, therefore, that enterprises plan and communicate how the role of the ex perts will change once knowledge management has been implemented.Moreover, enterprises should create incentives for domain experts to share their knowledge with the rest of the organization. Step 7 Controlling content Once the knowledge gathering process has been completed, results must be reviewed in light of strategic objectives. It is overcritical for organizations to set up a review process for approving the last(a) content of the knowledge base. This includes determining who (beyond the experts) should review the content, and who has the authority to make last-place determinations. There are good reasons for not leaving these decisivenesss to content experts alone.For example, any material an enterprise presents to the public can have legal or safety implications. One good approach to quality control is the use of workflow authoring software where agents (or customers and partners, in the case of self-service) can suggest additions or changes, but only authorized individual s can approve them. 3. SUPPORTING TECHNOLOGIES According Laudon and Laudon (2006) major commercial knowledge management systems vendors has integrated their content and document management capabilities with powerful portal and collaboration technologies.Enterprise knowledge portals can provide access to external sources of information such as news feeds and look for as well as to internal knowledge recourses along with capabilities for e-mail, chat, instant, messaging, discussion groups and video conferencing . Laudon and Laudon (2006) further states that companies are now staring to use consumer web technologies such as blogs, wikies and social booking sapheading for internal use to facilitate the exchange of information between individuals and teams. E. g. Intel COE capital of Minnesota Otellini has a intercommunicate for conveying his thoughts.Learning management systems provides tools for the management, delivery, tracking, and assessment of various types of employee learning and training. Contemporary leanaing management system support multiple modes including CD-ROM, downloadable video, web based classes live coning method in cases or online and group learning. In online forums and chat sessions. Learning management systems consolidate mixed media training, automatic the selection and system of courses, assemble and deliver learning content and measure learing effectiveness. (Laudon and Laudon 2006). 4. TYPES OF KNOWLEDGE WORKSOslon(2000) describes the following as types of knowledge works. a) Diagnosis and problem finding These are knowledge work because they depend heavily on knowledge and expertise of the analyst or diagnostician. The work of diagnosis tends to be semi merged and unstructured b) Planning and finis reservation Many people who engage in knowledge work may contribute to the decision making process. Staff professions such as pecuniarys analyst or market look forers are responsible for collecting and analyzing data before result s are presented to the person responsible for decision making.Planning and decision making are knowledge work because they depend on expertise of the decision maker and manipulation of data using decision model. Highly structured programmed decision making has less knowledge work content than unstructured decision making. c) Monitoring and control Many supervise and control activities can be structured and made fairly routine. Analysis of the meaning and of monitoring reports and analysis of variances often require expertise and judgment on the part of the reviewer, these monitoring and control activities are knowledge. ) Organizing and scheduling Organizing is critical component of knowledge work productivityand scheduling is a structuring activity which establishes a time term to other activities including personal activities and meetings. e) Authoring and presentation The objective of this class of knowledge to to age from an idead through multiple media transformation to a fi nal presentation form, whether document, diagram, or a set of visual aids for a presentation. 5. TYPES OF KNOWLEDGE MANAGEMENT SYSTEMS a) Structured knowledge systems Some knowledge exists already somewhere in the form of structures text documents and reports or presentation, and the central problems organizing this existing structured knowledge into a library and making it accessible throughout the firm. (b) Semi structured knowledge systems Managers may also need information that exists somewhere inner the firm in the form of less structured documents, such as e-mail, voice mail, chat room exchangers , video, digital pictures, brochures, bulletins boards.This knowledge can be stored in knowledge repository. Knowledge repository is collection of internal and external knowledge in single location for more efficient management and utilization by the organization. 6. KNOWLEDGE BASED SYSTEMS McLeod Jr(1998) describes artificial news program, Expert systems as knowledge based system. He further expounds as follows (a) Artificial cognition Is the activity of providing such machines as computers with the ability to display behaviour that would be regarded as intelligent if it were observed in humans.A. I present the most sophisticated form of human reasoning. According to OBrien(2004) Artificial Intelligence offers the following advantages of knowledge systems. Reducing training time Reducing training costs. Replication valuable expertise Reducing operation response time. Presenting valuable knowledge (b) Expert system Is a computer program that attempts to represent knowledge of human experts in the form of heuristics. Expert system is anticipate to Better performance for the firmAs the managers extend their problem declaration abilities through the use of the expert systems the firms control mechanism is improved. The firm is better able to meet its objectives. To maintain control over the firms Knowledge expert systems afford the opportunity to make the experiences employees knowledge more available to new, less experiences employees and to keep that knowledge in the firm long even after the employee have left the firm The expert system outputs through score of questions The manager may desire explanation while the expert systems perform its reasoning.Theses is done through questions as the expert system provides the explanation accounting of the problem solution after the expert systems provides a problem solution, the manager can ask for an explanation of how it ws reached. The expert system will display, each of the reasoning steps poke outing to the solution (c) Decision musical accompaniment dodging Decision support system provides information and models in aform to facilitate tactical and strategies decision making. They are information system that support management decision making by integrating Company performance data headache rules based on decisions tables. Analytical tools and models for forecast and plann ing Easy to use graphical interface Decision support system tends to be apply for adhoc queries rather than regular reporting. The technology varies particularly rapidly in this area and the newest development such as data warehouse attests to this Bocij (2009) (d) Executive Support Systems provides senior management with system to assist them in taking strategic and tactical decision.The purpose is to analyze compare and highlight trends to help set up the strategic direction of accompany. They are commonly integrated with operational systems giving managers the falilitioan drill to find out further information or a problem Bocij(2006) (e) Hypermedia system Provides computer based depot of documents serene of text, graphs, diagrams, sound, schematics, pictures motion, video and the link. Hyper documents include not only document but also indexes for cross references its materials Kroenke and Hatch(1989). f) Interactive Video Is atype of knowledge system, video segments integra ted via a menu processing application. Interactive video application overcome on of the biggest disadvantages of video media. The requirements of sequential access instead users are presented with video segments that they can control through a menu Kroenke and Hatch(1989). 7. BENEFITS KNOWLEDGE MANAGEMENT SYSTEMS a) Improves service for students b) Improves services capability of faculty and staff c) Improved effectiveness and efficiency of advising efforts. ) Improved ability to identify improvement efforts. e) Improved sharing of internal and external information to minimize redundant efforts and lessen the reporting event f) Reduce turn around time for research. g) Facilitation of inter-disciplinary research h) Increased combative and reactivity for research grants, contracts and commercial opportunities. According to by Jillinda J. etl (2000) the benefit of Knowledge management in the area of research which is the key to learning especially in higher education is as outlined in table 1 below.Table 1 practical application and Benefits of KM for the Research Process Knowledge perplexity employment Benefits A repository of Increased competitiveness and responsiveness for Research interests at heart an institution or at affiliated institutions (potential research grants, contracts, and commercial Subcontractors). opportunities. Research results (where possible) and funding organizations (federal agencies, foundations, Reduced turnaround time for research. and corporations) with slack search capabilities to facilitate interdisciplinary Minimized devotion of research resources to opportunities. administrative tasks. Commercial opportunities for research results. Facilitation of interdisciplinary research. A portal for research administration procedures and best practices relate to Leveraging of previous research and proposal financial support opportunities. efforts. Pre-populated proposals, budgets, and protocols. Improved internal and externa l services and Proposal-routing policies and procedures. effectiveness. Award notification, account setup, and dialogue policies and procedures. Reduced administrative costs. Contract and grant management policies and procedures. Technical and financial report templates and policies and procedures. Overview of internal services, resources, and staff. Jillinda J. etl (2000) also derived the following application and benefits of management as stated in table 2 below. Table 2 Application and Benefits of KM for the Curriculum Development Process Knowledge Management Application Benefits deposit of computer program revision efforts that includes research conducted, effectiveness enhance quality of curriculum and programs by measures, best practices, lessons learned, and so forth. identifying and leveraging best practices and Repository of content modularized and arranged to facilitate interdisciplinary curriculum monitoring outcomes. design and development. Improved speed of curriculum revision and Portal of information related to to teaching and learning with technology, including faculty updating. development opportunities, outcomes tracking, lessons learned, best practices, technology Enhanced faculty development efforts, especially overviews, and so forth. for new faculty. Hubs of information in each disciplinary area, including updated materials, recent Improved administrative services related to publications, applicable research, and so forth. teaching and learning with technology. Repository of pedagogy and assessment techniques, including best practices, outcomes Improved responsiveness by monitoring and tracking, faculty development opportunities, and research. incorporating lessons learned from the Repository of analyzed student evaluations updated each semester for lessons learned and experiences of colleagues, student evaluations, best practices for all faculty. and corporate or other constituent input. Portal for new faculty with guides for developing curriculum, working with senior faculty, Interdisciplinary curriculum design and establishing effective teaching styles, advising dos and donts, supervise PhD students, development facilitated by navigating across and so forth. departmental boundaries. Repository of corporate relationships to identify curriculum design advisory task forces, guest speakers, adjuncts, case study sites, and so forth. 8 CHALLENGES OF IMPLEMENTING KNOWLEDGE MANAGEMENT SYSTEMS According to a document affix on internet by Kristy Annely (2006) Most of the challenges in knowledge management primarily stem from the types of knowledge reuse situations and purposes. Knowledge workers may produce knowledge that they themselves reuse while working. except, each knowledge re-use situation is unique in terms of requirements and context. Whenever these differences between the knowledge re-use situations are ignored, the organization faces various challenges in implementing its kno wledge management practices. Some of the common challenges resulting due to this and other factors are listed below. (a) Willingness to share Knowledge The employees may not be willing to share their personal mute knowledge. This call for a scheme to reward employees who add expertise to the knowledgebase. Knowledge base must be continually maintained and updated. current knowledge must be added and old, outdated knowledge must be deleted. (b) Data Accuracy worth(predicate) raw data generated by a particular group within an organization may need to be validated before being transformed into normalized or consistent content. (c) Data Interpretation Information derived by one group may need to be mapped to a standard context in order to be meaningful to someone else in the organization. Data Relevancy The quality and value of knowledge depend on relevance. Knowledge that lacks relevance simply adds complexity, cost, and risk to an organization without any compensating benefits.If th e data does not support or truly answer the question being asked by the user, it requires the appropriate meta-data (data about data) to be held in the knowledge management solution. (d) Ability of the data to support/deny hypotheses Does the information truly support decision-making? Does the knowledge management solution include a statistical or rule-based model for the workflow within which the question is being asked? Adoption of knowledge management solutions Do organizational cultures foster and support voluntary system of knowledge management solutions? e) Knowledge bases tend to be very complex and large When knowledge databases live on very large and complex, it puts the organization in a fix. The organization could cleanse the system of very old files, and then diluting its own knowledge management initiative. Alternatively, it could set up another team to cleanse the database of redundant files, thus increasing its costs substantially. Apart from these, the square ch allenge for an organization could be to monitor various departments and ensure that they take responsibility for keeping their repositories clean of redundant files. . TYPES OF KNOWLEDGE (i) Tacit and denotative Knowledge The distinction between tacit and explicit knowledge is critical in appreciating the scope of knowledge management and how it differs from information and data management. Nonaka8 refers to the curl of knowledge where new knowledge always begins with the personal. For example, a researcher has insights that lead to a new patent. Explicit knowledge deals with more objectives, rational and technical knowledge. Consist of policies, procedures, guides, reports, products strategies, goals, core competencies and it infrastructure.Is the knowledge that has been codified (documented) in a form that can be distributed to others or transformed into a process strategy? Tacit knowledge is a cumulative store of subjective or experimental learning. In organization Tacit knowle dge consists of experiences, insights, expertise, know-how, trade secrets, skills sets, understanding and learning. It also includes the organization culture, which reflects the past ans present experiences of the organization peoples and processes as well as prevailing and costly to transfer.It is also highly immemorial because is unstructured, it is knotty to formalize or codify Rainer etl (2009). Nonaka(1991) identifies four basic patterns for creating knowledge in any organization (a) From Tacit to Tacit. When one individual shares tacit knowledge with another in face-to-face contact. (b) From Explicit to Explicit. When an individual combines trenchant pieces of explicit knowledge into a new whole, such as a finance manager collecting and synthesizing information and opinions from different parts of the organization then putting this into a financial report.. c)From Tacit to Explicit. This extends the organizations knowledge base by codifying experience, insight, or judgment into a form which can be reused by others. (d) From Explicit to Tacit. When staff begin to internalize new or shared explicit knowledge and then use it to broaden, extend, and rethink their own tacit knowledge. 10. INTERNET AND KNOWLEDGE MANAGEMENT Blogging Himanshu (2009) says blogging is a greatest source to share things on Internet. Slowly blogging taking place of online media in fact Blogging is now an example of online media.Many news agencies buy news from blogging companies time to time. There are enormous advantages of Blogging. Some of the advantages of blogging which enhances performance of any blogger are Blogging brings heaps of knowledge. From Word press to blogger, server to host, blogging to make money online, resources to online tutorials, bloggers get mindful of all the small to big things present on the internet. Also blogging teach people to use internet resources effectively. Why Blogging is so commonplace Duermyer (2008) explains that Blogging is very popular today because it llows people to interact with each other. Blogging has also become a popular search engine optimization (SEO) tool because search engines like Google and Yahoo know that a blog is frequently updated with content or visitor comments, so their spiders visit blogs frequently looking for new content to include in their index. Additionally, blog content can be delivered automatically via electronic RSS (Really Simple Syndication) data feeds. Visitors subscribe to a blogs feeds in order to stay up to date with content thats being posted on subjects that interest them.Cassanova(2007) say that blog templates are coded in a way that theyre well viewed by the Googles search engines. So we can conceptualize this as an advantage since your blog will get much merchandise from google if youre using his templates. He further explains that a blogger is flexible with all human body of entries like the bookmarking tools in footers and RSS subscription like FeedBurner. Blogger als o allows for easy comments moderation and posts edition. However they have some Drawbacks e. g The dot blogspot subdomain can affect the persona of your blog when it comes to advertisers to choose where to advertise for their products.Actually, its not only about Blogger but its the drawback of having a free domain name and Unlike other Blogging templates themes, blogspots arent really beautiful. You can do a better presentation with WordPress. Moreover, the columns are difficult to manipulate you can hardly get three columns with blogspot while its easy with wordpress.. (a) Word Press Site ground knowledge base defines Word Press as an open source blog publishing application and can be used for basic content management According to an article presented in the internet it is the most popular web blogging software because it provides Ease of use.WordPress is suitable for just about anybody from the absolute novice to the advanced programmer. Feature-rich interface. WordPress has a rich text editor with advanced multimedia support Expandable. WordPresss community distributes a large number of modules for almost any popular website feature It is Open Source. This means it is free to install, use and distribute WordPress on your site. (b) construction book According to the web site page on http//www. vfw. org Face book is a social networking service that lets you connect with friends, o-workers, and others who share similar interests or who have common backgrounds. Facebook enables users can join networks unionised by city, workplace, school, and region. The websites name stems from the colloquial name of books given at the start of the academic year by university administrations with the intention of helping students get to know each other better. Agnes(2008)says Clients or users can make groups and conversation or discussion topics. This assemblage or group can cultivate, or be gone alone to pass away, depending on the clients or users and their involve ment..Facebook is a one-stop crap or supermarket for imparting blogging, media, calendaring, communicating, sharing ideas or information and others. Facebook can provide Cooperative Extension abilities or capabilities to work together and construct our networks in a single place by giving one place without difficulty, imparting ideas or information and discuss subject or topics of interest. Face book brings jointly more than a few online apparatus. Furthermore to being capable to impart ideas or information and pictures, you can append applications few examples are Flickr , del. cio. us, Twitter, your blog, news feeds to your Facebook home. (c) Youtobe Geller(2008) defines YouTube as an online public communications site. The site allows for registered users to transfer and have available for the public their videos for viewing. Anyone who goes to the site can view the videos that are posted on this site. The videos are anything from beginner videos to more professional videos. McG rath (2008) suggest using the technology (video) to capture knowledge dumps that can be prepared and stored for distribution.Face it, a video capture of someones thoughts and actions delivered with their passion or perception of the situation is far better (and a lot quicker) than trying to capture the same knowledge in writing. More specifically, he had several great ideas Use video to capture knowledge and a YouTube-type repository for storage and distribution. Use Blogs for day-to-day capture of activities and what is being worked on. Use a Wiki for collaborative projects. Use adelicious-style tagging system for classification.McGraths suggesting the utilization of todays most popular technologies for knowledge management purposes is strong and useful advice. (d) Wiki According to Tech Terms calculator Dictionary (http//www. techterms. com/ ) A wiki is a weather vane site that allows users to add and update content on the site using their own Web browser. This is made poss ible by Wiki software that runs on the Web server. Wikis end up being created mainly by a collaborative effort of the site visitors. A great example of a large wiki is the Wikipedia, a free encyclopedia in many languages that anyone can edit.Wikis can be used for a number of purposes On public Web sites to enable end users to easily contribute information. In teaching. Wikis can provide an opportunity to learn about team working, trust, etc. A good example is provided by Queens University Belfast . By researchers. Wikis are by Web researchers to make it easier to develop collaborative documents e. g. the FOAF Wiki . On Intranets, where departmental administrators with minimal hypertext mark-up language experience may be able to manage departmental content. Wikis can be used at events for note-taking e. g. in discussion groups . ) Flickr Hendricks (2009) explains that An easy way to share videos and pictures of the people you love has brought about a social media networking si te called Flickr. In a society of overwhelming social media networking sites, it is refreshing to find a website like Flickr with a specific purpose. Flickr was designed in February 2004 and has been suppuration since. It is in more ways than one a media site for the people. Members are able to upload their favorite pictures and videos to share. Some of the key features of Flickr not initially present but soon added are the abilities to separate your pictures.You can mark some as favorites, or separate them into groups. Tagging provides to be a implemental addition as well in order to keep the pictures organized and document people and dates. It is also possible to share your pictures with friends only or publicly. 11. CONCLUSION Technical education institutions are in the knowledge business, since they are involved in knowledge creation and dissemination and learning. Knowledge Management can transform technical schools to new levels of effectiveness, efficiency, and scope of ope ration. Through advancements in technology, data and information are readily available.The technical institutions lecturers and students able to discover and learn new measures, new technologies, and new opportunities, but this requires the ability to gather information in usable formats and disseminate knowledge to achieve the organizations objectives. Knowledge Management can continually help discovering what an organization knowscodifying tacit knowledge, Data Mining, and Intelligence continually increasing what the organization knowsorganizational learning and communities of practice, and continually organizing and disseminating knowledge for use by the students and for research. 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